Trial period
Use the trial to evaluate the workspace, create sample documents, review limits, and confirm that the plan fits your team before a paid billing cycle begins.
Trials, plan limits, payment records, and support checks help keep subscription decisions transparent before and after payment.
Use the trial to evaluate the workspace, create sample documents, review limits, and confirm that the plan fits your team before a paid billing cycle begins.
Paid subscriptions cover access to the selected plan, billing cycle, plan limits, support options, and connected workflow features for that period.
Refunds may be considered for duplicate payments, payment errors, or service access issues reported promptly after payment with enough information to verify the issue.
Cancellation stops future renewal. Access may remain available until the end of the paid period unless the account is closed for misuse or non-payment.
Upgrades and downgrades can affect seats, usage limits, billing amounts, and included capabilities. Review warnings before confirming a change.
Include your workspace name, invoice or payment reference, billing date, and a short explanation so support can investigate quickly.
Send the payment reference and workspace name so support can trace it cleanly.